Last updated on January 23, 2020
ACKNOWLEDGEMENT AND AGREEMENT
NOTIFICATION OF CHANGES TO OUR PRIVACY PRACTICES
PERSONALLY IDENTIFIABLE INFORMATION
We collect and combine personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”) through various sources, including those discussed below. For your reference, PII is data collected with an intention to specifically identify, contact or locate a person, including but not limited to social security number, first name, last name, address, zip code, city, state, length of stay at address, whether you rent or own, your e-mail address, driver’s license or state ID number, telephone number, work telephone number, time at which you may be contacted, birth date, birth year, whether you are related to someone in the armed forces, whether you make income from job or from benefits, your employer name, duration of employment, employer’s phone number, job title, frequency of compensation, your pay dates, your IP address and computer specifications, your ABA/routing number, your bank account number, nature of bank account, name of bank, bank phone number, duration with bank, whether you get paid by direct deposit, monthly net income, and loan amount desired. Conversely, Non-PII is data that is not used to specifically identify, contact or locate an individual, including but not limited to zip code, gender, age, or IP address.
On this Site, we operate a prospective customer data base (the “Service”), which compiles, sorts and sells contact information to businesses and networks on behalf of individual consumers and/or businesses that have shown an interest in applying for a business’ products or services. We utilize third party vendors, third party affiliates, and a variety of media advertisements to promote our Site to consumers interested in completing an online request form at our Site or to supplement our database by purchasing the third-party’s database of consumers who have submitted requests or information on websites other than our Site and have affirmatively requested receipt of information about product or service offerings similar to those offered on our Site. Additionally, we advertise third party services through referrals and/or through pay-per-click advertisements to which you may be redirected through our website. By using the SBA.com website, you agree to our use of your PII and Non-PII for these purposes.
OPT-OUT / OPT-IN
We, our affiliate(s) and/or third parties may also promote product and service offerings via e-mail or telephone (including by SMS and automatic dialers) to consumers who requested to be contacted either through our Site’s online application Opt-in process or through an Opt-In process on our third-party vendor or affiliate sites (“List Members”). List Members will receive emails or telephone contacts (including by SMS and automatic dialer) until they opt-out of receiving such contacts.
List Members can be removed from our contact lists at any time with no questions asked. To remove your information from our database to not receive future communications or to no longer receive our service, you may: 1) send e-mail to support@SBA.com; 2) go to SBA.com/unsubscribe.
Please note that participation in certain activities on our Site may be limited if personally identifiable information is not submitted for the user. E-mail addresses and phone numbers received in an opt-out request will be added to our internal Do-Not-Contact registry within ten (10) days following receipt.
Unless we hear from you, we will assume you consent to receiving communications from us and our third-party vendors and affiliates.
If a List Member chooses to be removed from our contact list, if applicable, we will also forward this request to the specific third-party vendor or affiliate who provided List Member’s informational request to us so that the List Member may be included on the third-party’s Do-Not-Contact registry as well. Please bear in mind that if your information was purchased commercially from a third-party vendor or affiliate, SBA.com may not be the only purchaser of your information. Additionally, any third-party vendor or affiliate may have purchased your contact information from an additional third-party and thus you may continue to receive contacts from those third-party companies. SBA.com is not responsible for stopping all unwanted contact from sources beyond our immediate control.
SBA.com does not knowingly collect information from children under the age of 18. No information is knowingly collected from children or used for any purpose whatsoever, including marketing and promotional purposes. If a parent or guardian is made aware that a child under the age of 18 has provided us with personally identifying information through any point of contact, please contact us at email@example.com and we will delete the information about the child referenced from our files.
GENERAL INFORMATION COLLECTION AND USE
Information about your computer hardware and software is automatically collected by SBA.com and may be shared in aggregate with third parties whose services are used for traffic analysis purposes. This information includes: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by SBA.com to maintain and improve the quality of the service and to generate statistics regarding use of the SBA.com site. SBA.com does not use third party databases to correct or update the information you submit to us for any reason.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site however without cookies the user may not have access to certain features on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. All cookies served on the domain, both session and persistent are tied to the Personally Identifiable Information you provide.
SBA.com contains links to other sites belonging to third-parties. Please be aware that SBA.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by SBA.com even in cases where we may frame another site with our own. From time to time we may co-brand certain services with third-party vendors and affiliates. It will be clear at the point of collection who is collecting such information and whose privacy statement governs. For example, without limiting the foregoing, we co-brand with insurance brokers, credit reporting agencies and, automotive companies.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Agreement. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances as required by law, or third parties may unlawfully intercept or access transmissions or private communications.
In addition, as noted above, if you opt-out of future contact from SBA.com by using the opt-out mechanism provided in each e-mail we send to you on behalf of a third party service provider other than SBA.com, we will provide your email address to the third party service provider so that the third party service provider can add your name and contact information to its own Do-Not-Contact list.
Finally, SBA.com reserves the right to disclose member information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) SBA.com’s rights or property, other visitors, members, or anyone else that could be harmed by such activities. SBA.com also reserves the right to disclose visitor or member information when we believe in good faith that the law requires it.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Site.
We may disclose personal information that we collect or as you provide for any other purpose disclosed by us when you provide the information or as you otherwise consent to.
SHARING INFORMATION WITH AFFILIATES
When you submit your request for information or quote, you are granting permission to be contacted by SBA.com or affiliated third parties. We share the contact and loan request data you submit on the quote request form and SBA.com account number information with affiliated companies such as banks, commercial lenders and licensed loan brokers to fulfill information requests we receive from you, to provide you with superior service, inform you of product and service opportunities that may be of interest to you, and for other business purposes, we may disclose all of the information we collect, as described above, to the following types of affiliated companies: financial service providers, such as mortgage and life insurance agencies, title service companies, debt & credit services companies and auto finance companies. An “affiliate company” is a company under legal contract with SBA.com to fulfill services or is a company owned in whole or in part by SBA.com.
SHARING INFORMATION WITH CO-BRANDED PARTNERS
Some of the services offered on our website are co-branded with contracted partners. Co-branded offerings will be identified directly on the quote request form for the product or service you choose prior to you having to submit the quote request. Where a co-branded product or service provider is identified your Personally Identifiable information will be provided directly to that provider’s website, not SBA.com. The Product or Service provider shall control your data once submitted to them. For purposes of identification and tracking, your contact information (name, Address, Phone, e-mail address, etc.) is shared with SBA.com.
We may use personal information to provide the services you’ve requested, including services that display customized content and advertising. In addition to any fee of which you are notified, your provider’s standard messaging rates apply to our confirmation and all subsequent SMS correspondence. You may opt-out and remove your SMS information by sending “STOP”, “END”, “QUIT” to the SMS text message you have received. If you remove your SMS information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you.
DO NOT CONTACT REGISTRY COMPLIANCE
By submitting personal contact and/or financial information, the user hereby grants written permission to SBA.com, its affiliated sites, and its business partners for contact via telephone, mail, and/or e-mail. Further, by registering at SBA.com you are consenting to receive phone calls from SBA.com, its affiliated sites, and its business partners for contact via telephone, including but not limited to lenders that may contact you regarding a loan.
We treat information about our former customers in the same manner as we treat information about our current customers.
CONFIDENTIALITY AND SECURITY
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information against unauthorized access or use.
Maintaining the accuracy of your information is a shared responsibility. We maintain the integrity of the information you provide us and will update your records when you notify us of a change. Please contact us at the address or phone number listed below when information concerning you changes.
SITE AND SERVICE UPDATES
We will send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We also communicate with user to provide requested services and in regards to issues relating to the account via e-mail or telephone when requested.
CORRECT / UPDATE INFORMATION
If you would like to verify any data that we have received from you, make any corrections or disable the use of your personal information, please contact us at support@SBA.com or log into your account here on SBA.com.
See also: the physical address listed on the footer of this website.
FOR CALIFORNIA RESIDENTS ONLY
Access to Specific Information
You can request that we disclose certain information to you about our collection and use of your personal information over the past 12 months, including:
- The categories and sources of personal information we collected about you.
- Our purpose for collecting or sharing that information.
- The categories of third parties with whom we share that personal information, including the categories of information each category of third parties received and the business reasons for sharing.
- The specific pieces of personal information we collected (data portability request)
Deletion Request Rights
We will delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the processing of your loan request or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise another provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending an email to firstname.lastname@example.org with the exact subject line “California Resident Exercising Access, Data Portability, or Deletion Rights” or by calling the phone number located in the footer of this site.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
The verifiable consumer request must: (a) Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and (b) Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
You have the right to direct us to not sell your personal information at any time by sending an email to email@example.com with the exact subject line “California Resident Personal Information Sales Opt-Out” or by calling the phone number in the footer of this site.
We will not discriminate against you for exercising any of your rights described in this “For California Residents Only” section or any other rights granted to you under the California Consumer Privacy Act of 2018.
Do Not Track (DNT) signals
We do not track our customers over time and across third party websites, and therefore do not respond to Do Not Track (DNT) signals. However, we may use third-party services (e.g., Google Analytics) or have third-party advertising partners (e.g., Google, noted above) who may keep track of your browsing activities. You should review the specific privacy policies of these third parties at the following addresses to learn how they respond to DNT signals:
California’s “Shine the Light” law (Civil Code Section § 1798.83)
California Civil Code Section § 1798.83 permits users of this site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org with the exact subject line “California Resident Shine the Light Request” or write to us to physical address in the footer below.
All of the categories of information described in the “PERSONALLY IDENTIFIABLE INFORMATION” section above have been collected and disclosed by us in the preceding 12 months.